FAQ
What types of products does Woofshy offer?
Woofshy specializes in a variety of pet products designed to enhance the comfort and well-being of pets. Our offerings include innovative hydration solutions, such as the Woofshy - Bottle™, and cozy essentials like the Woofshy - Dog blanket™. Each product is crafted with a focus on convenience, durability, and style.
Can your products be washed?
Yes, all our products are washable! Our dog accessories are made from high-quality materials that can withstand regular washing. For the best results, we recommend:
- Wash at 30°C (86°F) with a mild detergent
- Do not use bleach or fabric softener
- Air dry for best shape and durability
- For products with filling: wash in a laundry bag to prevent damage
How can I ensure the best care for my pet using Woofshy products?
To ensure optimal care for your pet, it is essential to select products that meet their specific needs. For example, our hydration solutions are designed to keep pets hydrated during outdoor activities, while our blankets provide warmth and comfort. Regularly inspecting and maintaining these products will also contribute to your pet's overall well-being.
What is your return policy?
Woofshy has a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. You will need to provide a receipt or proof of purchase. For items shipped to the European Union, there is a 14-day cooling-off period during which you can return items for any reason.
How long does shipping take?
Shipping times vary based on location. In the Netherlands, delivery typically takes 3-7 business days. For other European Union countries, it may take 7-14 business days, while international orders can take 14-30 business days. Please note that these are estimated times and may be affected by factors such as customs processing and ongoing global shipping disruptions.
Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email containing tracking information. Please allow 24-48 hours for the tracking information to become active after you receive the shipping notification.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please inspect the item immediately and contact our customer service team at info@woofshy.com. We will evaluate the issue and work to resolve it promptly.
Are there any additional fees for international orders?
Yes, international orders may incur customs fees, import duties, or taxes imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in our shipping fees.
How can I contact customer service?
You can reach our customer service team via email at info@woofshy.com. We are available 24/7 to assist you with any inquiries or concerns you may have regarding our products or your order.
